ollcoachingandfeedback

Welcome to Coaching and Feedback

From Aegis Learning

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Please select the first skill (Foundations of Coaching and Feedback) from the competency list below to get started.

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Please note that all videos require viewing prior to advancing to the next tactic or skill.

Competency Content

Foundations of Coaching and Feedback
3 Tactics
Definition of Coaching
Coaching Objectives
Value of Coaching and Feedback
Coaching – The Influence Equation
4 Tactics
Coaching – Influence – Relationship Depth
Coaching – Influence – Positive Feedback
Coaching – Influence – Expert Power
Coaching – Influence – Discretionary Effort
Types of Coaching
6 Tactics
Types of Coaching – Positive Feedback
Types of Coaching – Corrective Feedback
Types of Coaching – Teaching and Training
Types of Coaching – Encouragement
Types of Coaching – Mentoring
Types of Coaching – Recruiting and Releasing Team Members
Positive Feedback Fundamentals
3 Tactics
Positive Feedback Definition
Purpose of Positive Feedback
Format and Examples of Positive Feedback
Benefits of Positive Feedback
3 Tactics
Positive Feedback Benefits – Performance Improves
Positive Feedback Benefits – Enhanced Engagement
Positive Feedback Benefits – Better Corrective Feedback
Rules for Positive Feedback
8 Tactics
Rules for Positive Feedback – Immediate
Rules for Positive Feedback – Communication Mode
Rules for Positive Feedback – Be Direct
Rules for Positive Feedback – Communication Tone
Rules for Positive Feedback – Be Specific
Rules for Positive Feedback – The But Statement
Rules for Positive Feedback – Ask Permission for Public Acknowledgement
Rules for Positive Feedback – Overcoming Objections
Eligible Populations for Positive feedback
4 Tactics
Eligible Populations – Superstars
Eligible Populations – Average Performers
Eligible Populations – Poor Performers
Eligible Populations – Proportionality
Obstacles to Positive Feedback
5 Tactics
Positive Feedback Obstacles – Spoiling Myth
Positive Feedback Obstacles – Overly Critical
Positive Feedback Obstacles – Not Receiving Positive Feedback
Positive Feedback Obstacles – Pay for Performance
Positive Feedback Obstacles – Recognition Programs
Corrective Feedback Fundamentals
2 Tactics
Corrective Feedback – Definition
Corrective Feedback – Format and Examples
Benefits of Corrective Feedback
3 Tactics
Corrective Feedback Benefits – Performance Improves
Corrective Feedback Benefits – Expectations Reinforced
Corrective Feedback Benefits – Want to Know
Rules for Corrective Feedback
5 Tactics
Corrective Feedback Rules – Immediate
Corrective Feedback Rules – Communication Method
Corrective Feedback Rules – Communication Tone
Corrective Feedback Rules – Control Discussion
Corrective Feedback Rules – Consequences of Failure
Corrective Feedback Obstacles
4 Tactics
Corrective Feedback Rules – Obstacles – Fear of Reaction
Corrective Feedback Rules – Obstacles – Justification
Corrective Feedback Rules – Obstacles – Relationship Loss
Corrective Feedback Rules – Obstacles – They Already Know
Hiring and Releasing Team Members
4 Tactics
Hiring – Never Settle
Hiring – Hire for Fit and Interpersonal Skills
Hire for Emotional Intelligence
Releasing Team Members
Teaching and Training
4 Tactics
Teaching and Training – Expertise Does Not Equal a Good Trainer
Teaching and Training – Different Learning Styles
Teaching and Training – Document Learning Plans
Teaching and Training – Celebrate Learning
Counseling
3 Tactics
Counseling – Referral Source
Counseling – Listening and Empathy
Counseling – Providing Solutions
Protecting the Team
2 Tactics
Protecting the Team – Good Judgement
Protecting the Team – Standing Up for Them
Coaching Style
2 Tactics
1 Testing Your Understanding
Coaching Style – Natural Tendencies
Coaching Style – Improving Coaching Approach
Coaching and Feedback Final Exam
Coaching and Feedback – Congratulations and Conclusion